Our Approach to Service Delivery
We provide services across the UK and pride ourselves on developing and harnessing a partnership and consultative approach with our clients.
Our satisfied customers include:
Because the quality of the final printed job is critical, over the years we have developed a multi-point check for all artwork that is sent to us. This is undertaken by one of our Directors and ensures a consistent approach across all projects we deliver and gives assurances to the customer that the final job is as they would expect it to be.
Where there are elements that aren’t deemed to be 100% correct these will be highlighted to the customer with details and, if we make the amendments, highlight what we have undertaken to make good the error. If it is the customer or the design agency that is required to make amendments to the file, we will clearly highlight what the errors are and detail the action required to be undertaken.
Once the file is corrected and passes the multi-point check, we will send the PDF proof back to the customer for sign-off. If at this stage, there are last minute changes to be made we will follow the same process detailed above for all iterations. This entire authorisation process is saved to our central database thus establishing an audit trail.
The equipment used in the production is manufactured by Heidelberg which provides the highest level of quality, consistency and reliability within the marketplace.
In 2015 we recognised that an upgrade of our equipment was essential in ensuring the quality we strive to deliver, and so applied for development funding through the Government Regional Growth Fund scheme. After a rigorous qualification process we were delighted to be successful and subsequently purchased the best quality equipment within the market.
This ensures we continue to deliver high quality services and add value to existing and future clients in a sustainable and environmental manner.
Once the audit and approval checks have been undertaken, the items are ready to be produced. These are scheduled as per the order requirements, and then produced as per the specification, considering all relevant dimensions, finishes, Pantone colours, weight and grammage.
From approval of the PDF proof by the customer, our delivery service level is up to 5 working days. We have several qualitative checks through the production process and rely upon the experience of our production team to deliver this. Prior to the production we also follow a ‘make ready process’. This entails ensuring the machine is set up accordingly prior to use.
We pride ourselves on a flexible work schedule so prioritise work depending on their delivery time-scales. If you have an emergency requirement or reduced delivery time-scales we have the flexibility within our production process to escalate this (and do so currently with many of our customers).
The scheduling and relevant processes undertaken are regularly changed at short notice to ensure appropriateness for all clients and accept that orders come in with varying importance levels.